Customer Service Specialist

MINIMMUM QUALIFICATIONS
Education and Experience 
•    High School Diploma or GED 
•    Two (2) years of customer service work, which included clerical and accounting experience OR included experience dealing directly with customers/account holders, processing payments, and reviewing account/billing inquiries. 
•    Equivalency: May substitute a combination of equivalent education and experience. The city assesses one (1) of full-time experience as equivalent to one year of education.
 

Licenses and Certifications 
•    Must possess a valid state driver’s license and maintain satisfactory motor vehicle record with the ability to obtain an appropriate Nevada state driver’s license in the required time frame.  

SELECTION PROCESS
1.    Oral Board (Weight 100%, Passing Score 70%)

Note: Subsequent vacancies during the life of the eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100%, requiring a passing score of 70% in order to be considered for the subsequent position vacancy.

BENEFITS AND PERKS
(Many of our positions offer the following)
•    4-day, 36-hour workweek, Monday-Thursday, 8:00 a.m. – 6:00 p.m. (May vary by position specific needs).
•    100% employer-paid Medical, Dental and Vision insurance plan option, with affordable low cost alternative plans available.
•    13 paid holidays off annually.
•    3 weeks of annual leave accrued each year (up to applicable maximums).
•    3 weeks of sick leave accrued each year (up to applicable maximums).
•    Employer-paid participation in the Public Employees’ Retirement System of Nevada (PERS).
•    Employer-paid Term Life and AD&D insurance for employees, plus dependent life insurance.
•    Deferred compensation 457(b) Plan, which is a government deferred compensation plan similar to a 401(k) plan. It offers both pre-tax and after-tax savings and investment options.
•    Annual merit increase program based on performance evaluations and/or contractual wage increases.
•    Complimentary access to our fully equipped fitness center at City Hall.

ESSENTIAL FUNCTIONS (Duties may include, but are not limited to, the following)
•    Receives utility payments from the public
•    Resolves customer concerns and complaints related to utility bills, water waste, and other utility related questions
•    Evaluates requests for opening new utility accounts, closing utility accounts, make payment arrangements, assist with the setup of direct pay applications, and letters of credit
•    Receives calls in a call center setting
•    Performs related duties and responsibilities as required
•    Able to lift and /or move up to 25 pounds

This class specification may not be interpreted as all-inclusive.  It is intended to identify the major responsibilities and requirements of this job.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.  Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA).  Reasonable accommodations for the specific disability will be made for the incumbent/applicant as possible.
**NRS 286.042
NV PERS Official Policy 11.6