Customer Service Specialist

MINIMUM QUALIFICATIONS
Education and Experience

• One year of customer service work which included clerical and accounting or bookkeeping experience for a utility company or financial institution.
• Six months of customer service experience working specifically in collections for a utility company or financial institution.
• Must possess or obtain a valid Nevada driver’s license and maintain a satisfactory motor vehicle record.

SELECTION PROCESS

1. Complete online application - Interested candidates MUST submit a completed application through the City’s application system. Evaluation of meeting requirements will be made solely on information provided on the application and any required attachments.
2. The selection process will begin with a screening of the application/resume - The best qualified candidates will be invited to participate in the assessment process. The selection process will include (dates to be determined).
3. E-Skill examination (Weighted 50%, Passing Score 70%) Test will measure grammar, spelling, math, customer service, and Microsoft office knowledge.
4. Oral Board Interview (Weighted 50%, Passing Score 70%).
5. Pre-Employment Screening - Selected candidates for this position are subject to a pre-employment screening which includes but is not limited to local & state criminal history check; federal criminal history checks via submission of fingerprints; and drug screening. **IMPORTANT INFORMATION: Background check processing may take 2 to 3 months to complete.
6. Selection/Offers!

Note: Subsequent vacancies during the life of the internal eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100%, requiring a passing score of 70% in order to be considered for the subsequent position vacancy.

The selection process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The City will provide reasonable accommodation to qualified individuals with disabilities.  It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

QUESTIONS?
For questions about this position or the selection process, please contact:
Matthew Bulavsky
Talent Acquisition Partner 
BulavskyM@CityofNorthLasVegas.com