Field Customer Service Representative Trainee

MINIMUM QUALIFICATIONS
Education and Experience

• High School diploma or GED equivalent.
• One (1) year of progressively responsible experience in office or field customer service, landscaping or maintenance work pertaining to water meters. Preference will be given to experience obtained with a utility or a water utility company. 

Licenses and Certifications

• Must possess a valid Nevada driver's license or have the ability to obtain, and maintain a satisfactory motor vehicle record.
• Must acquire and maintain a State of Nevada Water Distribution Operator Certificate Grade I within eighteen (18) months from the date of hire, transfer, promotion, or reclassification. Failure to meet the State of Nevada Water Distribution Operator I Certification within the requirement time frame will result in disciplinary action, up to and including termination of employment. 
• A State of Nevada Water Distribution Operator in Training Certificate Grade I may be considered an equivalency based on NDEP’s requirements. 

SELECTION PROCESS

1. Complete online application - Interested candidates MUST submit a completed application through the City’s application system. Evaluation of meeting requirements will be made solely on information provided on the application and any required attachments.
2. Practical exam (Pass/Fail) Must pass the Practical exam at 70% to move onto the Oral Board.
3. Oral Board Interview (Weighted 100%, Passing Score 70%).  
4. Pre-Employment Screening –Selected candidates for this position are subject to a pre-employment screening which includes but is not limited to local & state criminal history check; federal criminal history check via submission of fingerprints; and drug screening.
5. Selection/Offers

Note: Subsequent vacancies during the life of the internal eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100%, requiring a passing score of 70% in order to be considered for the subsequent position vacancy.

The selection process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The City will provide reasonable accommodation to qualified individuals with disabilities.   It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

QUESTIONS?
For questions about this position or the selection process, please contact:
Linda Pulido | Talent Acquisition Partner 
Email: Pulidol@cityofnorthlasvegas.com