Homeless Services Coordinator

Qualifications and Attributes:

Education and Experience:

•    Bachelor’s degree in psychology, social services, education, urban planning and development, public health or behavioral health and a minimum of two years of recent professional work experience providing services or resources to at-risk populations Equivalency: A minimum of five years of recent professional work experience serving at-risk populations may be substituted for the education required above. 

Preferred Qualifications:
•    Basic knowledge of the Homeless Management Information System (HMIS) and local social services providers and programs. 

Licenses and Certifications:

•    Must possess a valid state driver’s license and maintain a satisfactory Department of Motor Vehicle record or have the ability to obtain an appropriate Nevada state driver’s license within the required timeframes. 

Knowledge, Skills & Abilities:
•    Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint 
•    Databases, data tracking and analysis 
•    Records management and filing systems. 
•    Office support software and equipment. 
•    Knowledge of HMIS (Homeless Management information System) is a plus • Strong interpersonal skills and the ability to communicate effectively, both orally and in writing.
•    Organized, creative, self-starter who exhibits good judgement, adaptability and independent decision making with established procedural guidelines. 
•    Honesty, integrity, confidentiality and professionalism. 
•    Ability to effectively and compassionately assist people in stressful, emotional or emergency situations, including clients who are uncooperative. 
•    Ability to react quickly and calmly in unknown or potentially precarious situations.
•    Ability to carry up to 30 lbs. 
•    Ability to stand and walk for extended periods of time while conducting street outreach, Point in-Time counts, and other related activities. 
•    Ability to work outside in all weather conditions including seasonal hot or cold temperatures and inclement weather. 
•    Ability to work under pressure, exercise good judgement and make sound decisions in routine and difficult circumstances. 
•    Understand and execute written and verbal instructions. 
•    Successfully perform multiple tasks simultaneously.
•    Prepare materials, manuals, and correspondence using proper grammar, spelling and punctuation. Accurately complete and submit reports and budgets.  

BACKGROUND LEVEL:
•    This position requires a Tier II background check. Background check includes but is not limited to: Local and State Criminal History Check; Federal Criminal History Check and may include a VSA depending on the type of access to confidential Information the position will have. 

Working Conditions:

•    While performing the essential functions of this job the employee is regularly required to use standard office equipment, remain seated and maintain concentration for an extended period of time. 
•    Required at times to drive or walk to different locations to include homeless encampments, parks, alleys  and anywhere that the homeless populations requires service; where work conditions may have physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like.
•    Potential exists for volatile and unpredictable situations to occur while visiting homeless encampments.
•    May experience exposure to strong odors such as soiled clothes and poor hygiene. 
•    Required to attend meetings and presentations at various locations to collaborate with other agencies, community groups, and other stakeholders involved in the support of the City’s homeless initiative.
•    Regular and timely attendance is required. 
•    May be required to attend evening and weekend events related to the job duties.