Police Communications Dispatcher

MINIMUM QUALIFICATIONS

•  Must at least 18 years of age at time of hire.
•  Must have a high school diploma or GED at the time of hire into the position.
• Preferred Qualifications:
  • Successful completion of law enforcement emergency response training using a multi-line
    telephone system.
  • Ability to speak Spanish fluently.
     Must possess or have the ability to obtain a valid Nevada state driver’s license and maintain a
    satisfactory motor vehicle record.
•  NCIC Certification within six months of hire/reclassification and be recertified as required.
• Typing Certificate confirming typing forty (40) accurate net words per minute (Certificate must be
  dated no less than one (1) year from application/transfer date).

SELECTION PROCESS

1. Complete Online Application - Interested candidates MUST submit a completed application through the City’s application system. Evaluation of meeting requirements will be made solely on information provided on the application and any required attachments.

2. The selection process will begin with a screening of the application/resume - The best qualified candidates will be invited to participate in the assessment process. The selection process will include (dates to be determined).

3. Typing Test (Pass/Fail) - Once the application and other supporting documentation have been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take the CritiCall Typing Test may be sent. There is a minimum passing score of 40 words per minute.

4. CritiCall Test (Pass/Fail) – Once candidates pass the typing test, the invitation and testing instructions will be sent to the email provided on the application. The CritiCall Test is a computer-based test that is used for the Police Communications Dispatcher position. The test measures job-related skills that are necessary for this position. The CritiCall Test modules include: 

• Decision Making
• Data Entry
• Call Summarization
• Cross Referencing
• Memory Recall
• Prioritization
• Map Reading
• Spelling
• Sentence Clarity
• Candidates much achieve the required minimum score determined by the Department using a validation process.
• Allow 2-3 hours to complete the test.
• Those successfully passing the CritiCall Test, may be called for an interview. 

5. Oral board interview with practical component (Interview weighted 100%, passing score 70%) – Top qualifying candidates will then be invited to an oral interview, by appointment only.  During the interview process, a performance exam will be administered.

6. Pre-Employment Screening –Background Screening/Investigation Includes an extensive background check, polygraph/CVSA examination, medical/drug screen exam. All top scoring candidates must pass the Background Investigation in order to move forward in the process. *IMPORTANT INFORMATION: Background check processing may take 3 to 4 months to complete. Applicants who proceed in the selection process will be required to complete an extensive police background. Among other items, the following are disqualifying behaviors:

• Any felony conviction.
• Any domestic violence conviction.
• Gross misdemeanor and misdemeanor convictions will be reviewed on a case by case basis.
• Although there have been recent changes to laws regarding the legal possession and consumption of marijuana, the City of North    
• Las Vegas will continue to adhere to its professional standards and guidelines as it relates to recent and continuous use of the drug.

7. Selection/Offers-

Note: Subsequent vacancies during the life of the internal eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100%, requiring a passing score of 70% in order to be considered for the subsequent position vacancy.

The selection process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. The City will provide reasonable accommodation to qualified individuals with disabilities.   It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

QUESTIONS?

For questions about this position or the selection process, please contact: