Police Communications Dispatcher

MINIMUM QUALIFICATIONS REQUIRED:

 Upload recent typing certificate with your application (REQUIRED); certification which verifies typing 45 accurate net words per minute for five minutes with a maximum of ten (10) errors and dated no earlier than January 01, 2020

How to Apply:

• Upload any other supporting documentation that shows how minimum qualifications are met.
• Once the application and typing certificate has been reviewed and it has been determined that the minimum qualifications have been met, an invitation to take a Computerized Examination through the National Testing Network (NTN) may be sent upon confirmation of eligibility.
• This exam is required and must be completed by Dec 15th, 2020, in order to be considered for an interview.
• Rules and timelines established by NTN will be followed.  Qualifications will be determined by the Department. 
• The required test modules include:
  • Call-Taker
  • Dispatch
  • Note-Taking
  • Computer Skills
  • Integrity
• Those meeting minimum qualifications and successfully passing the NTN test may be called for an interview.
• The interview will be Pass/Fail and will be scheduled by appointment only.
• During the interview, a practical exam may be administered.

 **Note – There is a fee to take the test and must be paid through NTN.** 

Upon selection, the next step is the Background Investigation Process – Includes an intensive background check, polygraph/CVSA examination, medical/drug screen exam, and a psychological evaluation.    

Candidates must achieve the required minimum score set by the Department.

• All Persons who meet the minimum requirements and wish to apply for this position are personally responsible for submitting a completed online application, submitting a qualifying typing certificate, and for obtaining acceptable scores on the NTN Test.
• Online applications must specifically indicate how minimum and preferred requirements are met. Please list and/or attach specific licenses and certifications to show how these requirements are met. 
• Evaluation of meeting requirements will be made solely on information provided therein.
• Only those applicants who meet the qualifications and who have submitted required documentation and testing may be invited to continue in the hiring process as needed. 

Education and Experience:

• High school diploma or GED and, 
• One year of general office experience directly involved in performing customer service or public contact duties which involves multi-tasking duties.

Preferred Qualifications: 

• Successful completion of law enforcement emergency response training and/or experience using a switchboard and/or a two way radio system.   
• Possesses the ability to speak Spanish fluently.

Licenses and Certifications:

• NCIC Certification within six months of hire/reclassification. 
• Must possess a valid state driver's license and maintain satisfactory motor vehicle record, and the ability to obtain appropriate Nevada state driver’s license within required time frame.

Skills:

• Correct English usage, spelling, punctuation, and grammar. 
• Operate telephones, computers, computer peripherals, and other related office equipment. 

Physical and Mental Abilities: 

• Ability to work any shift or days of the week, to include evenings, holidays, weekends and overtime as assigned and as part of a team.
• Ability to interact with people during stressful or emotional situations and maintain composure.
• Ability to perform duties under highly stressful or emotional conditions and type accurately at a speed necessary for successful job performance. 
• Ability to speak clearly and communicate effectively, making oneself understood in person, over the telephone and over the radio. 
• Ability to listen well and retain important information. 
• Ability to understand and follow oral and written instructions. 
• Ability to make decisions within broad guidelines using common sense and good judgment. 
• Ability to perform multiple tasks simultaneously with a high degree of accuracy. 
• Ability to learn emergency and non-emergency telephone operations, procedures, call screening techniques, and telephone etiquette. 
• Ability to learn CADS operations and procedures. 
• Ability to learn how to read maps, geographic features, and directional information. 
• Ability to learn and explain basic civil and criminal law. 
• Ability to learn knowledge and skills required to perform functions of this position. 
• Ability to learn to keep track of multiple field units. 
• Ability to learn to operate a multi-frequency two way radio. 

Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include, but are not limited to: 

• Sitting for extended periods of time at a fixed position until scheduled break or meal time. 
• Utilizing a computer keyboard and mouse, making repetitive movements. 
• Operating assigned equipment. 
• Mobility sufficient to move around in a dispatch center environment; strength to lift and move boxes of supplies weighing up to 30 pounds; and endurance to work within a confined area for long periods of time.
• Ability to maintain effective audio-visual discrimination and perception needed for:
• Making observations sufficient to handle multiple tasks;
• Communicating with others; 
• Reading and writing; 
• Reading computer screens with varying colors and font sizes; 
• Listening with a headset and telephone handset; 
• Listening and understanding multiple conversations at one time